operations
Telegram Alerts & SLA
2 min read
Connect push notifications + understand response times.
Push notifications fire when regime changes, when a new trade ticket triggers, and when price crosses a critical level. Telegram is the fastest path to your phone.
Connecting
Visit Account → Telegram, copy the one-time code, then DM the Helios bot the code. Done. Alerts start within 30 seconds.
What you get on Telegram
- Tier 1: regime-change pings
- Tier 2: full trade tickets with entry/stop/target
- Tier 3: forward-hedge alerts at key levels
Support SLA
If something goes wrong: open the orange Support pill in the bottom-right of the app. Tier 3 → 2 hour response. Tier 2 → 24 hours. Tier 1 → 48 hours. support@helios.markets also reaches the same queue.